ERP Help desk Support

About the Role

We are looking for a support consultant with excellent communication skills to build relationships with colleagues and customers and resolve issues. You will support our existing customer base in the use of the ERP system.

Requirements

Help Desk Support responsibilities:

  • Assisting customers with their technical and operational issues

  • Ensuring that all incidents reported are accurately logged

  • Resolving a high % of call via phone and email

  • Owning the progress of all problem queries and change requests

  • Gathering requirements for all change requests.

Requirements for the role:

  • Experience in a technology support function (ideally software vendor)

  • Capable of rapidly understanding business and system processes with customers

  • Experience with ERP systems (preferred, but not vital)

  • Use of support desk tools would be an advantage

  • Well developed interpersonal skills

  • A strong sense of ownership regarding the product and issues arising from its use

  • Ability to manage multiple tasks concurrently

  • Capacity to think creatively with good problem solving skills